Shipping policy

Shipping Policy — House of Novelties

Thank you for shopping with House of Novelties. Please review our shipping terms below before placing your order.

Minimum Order Requirement

We have a minimum order value of $200 for all purchases. Orders below this amount cannot be processed at checkout.

Free Shipping

We are pleased to offer FREE SHIPPING on all orders that meet our $200 minimum order value. No promo codes or coupons required — the discount is automatically applied at checkout.

Order Processing

All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays) after payment confirmation. Orders placed on weekends or holidays will begin processing the next business day.

You will receive a confirmation email with tracking details once your order has been dispatched.

Delivery Timelines

Once shipped, estimated delivery times are as follows:

  • Texas: 2 business days
  • All other U.S. states: 2 to 6 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, remote delivery locations, or other unforeseen circumstances beyond our control.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your shipment anytime through the courier's website or the "Track Order" section on our website.

Shipping Address

Please ensure your shipping address and contact details are accurate at checkout. House of Novelties is not responsible for delays or non-delivery caused by incorrect or incomplete addresses. If a package is returned to us due to an address error, additional shipping charges may apply for re-delivery.

Damaged or Missing Items

If your order arrives damaged or with missing items:

  1. Record an unboxing video where possible.
  2. Contact us within 48 hours of delivery at [sales@houseofnovelties.com].
  3. Include your order number along with clear photos or video for verification.

Claims submitted after this window may not be eligible for replacement or refund.

Lost in Transit

If your tracking status shows no movement for more than 7 business days, please reach out to our support team. We will investigate with the carrier and either reship your order or issue a full refund.

Contact Us

For shipping-related questions, please contact:

This policy is subject to change without prior notice. Last updated: 11 May 2026